At Esyitems, we are committed to ensuring your satisfaction with your purchase. Please read our return and exchange policy carefully to understand the conditions under which returns and exchanges are accepted.
Eligibility for Returns and Exchanges
We accept returns and exchanges under the following conditions:
Defective or Damaged Items: If the product you received is defective or damaged upon arrival.
Incorrect Item Delivered: If the product delivered does not match your order.
Conditions for Returns and Exchanges
Requests for returns or exchanges must be initiated within 7 days of receiving the product.
The product must be in its original condition, unused, and with all original packaging, labels, and accessories included.
Proof of purchase (e.g., order confirmation or receipt) is required to process any return or exchange.
Non-Acceptable Returns
Change of Mind: We do not accept returns or exchanges if you change your mind after purchase.
Unauthorized Returns: Returns without prior authorization from our customer service team will not be accepted.
How to Initiate a Return or Exchange
Contact Customer Service: Email us at support@esyitems.com or call us at [insert phone number] within 7 days of receiving your product.
Provide Details: Include your order number, a description of the issue, and any relevant photos if applicable.
Await Approval: Our team will review your request and provide further instructions for returning or exchanging the product.
Refunds and Processing Time
Refunds will only be issued for eligible returns and will be processed within 5-7 business days after we receive and inspect the returned product.
Refunds will be issued to the original payment method used during purchase.
Shipping Costs
In cases of defective or incorrect items, we will cover the return shipping costs.
For all other returns (if applicable), the customer is responsible for the shipping costs.
Additional Information
Esyitems reserves the right to refuse any return or exchange that does not meet the above conditions. For any questions or further assistance, please contact our customer service team.
